All loan applications are subject to credit review and approval. He actively listens to understand what is being said and what is meant by interpreting the verbal message's substance. These rates It was October 2020. By the way, previously, I have worked with Mr.Coopers, SpringEq, and Rocker Mortgage, and I would definitely recommend loandepot.com Mr. Pacheco. Alex replied to me that my insurance policy is out-of-date. I worked, with my father In-law on this refinance process and it was a very frustrating experience for him as a Senior Citizen, Veteran and me as a Realtor, with vast personal knowledge of the loan refinancing process.He should have closed before Thanksgiving but the closing date kept changing because of Loan Depot's ineptitude and last minute request for documents, they could have had weeks before the closing date. The loan processing was so made very easy by Ricky from the beginning, he is awesome to work with. We tried to contact the agent and he did not get back to us and we ended up choosing the other lender and then day later we got a text msg from the loandepot agent that what offer did we get from other lender again....I couldn't believe this. Been on hold for 4 days now. After obtaining the loan estimate, everything slowed way down. The loan processor was completely inept. We are continually improving the user experience for everyone, and applying the relevant accessibility guidelines. 1,087 loanDepot reviews. But is was also unfortunate that he had to take the heat for those who did not do their job's, thoroughly and efficiently.I understand that Morgan, has left Loan Depot for a new company with a smaller and more "Professional Customer Service Work Environment".We wish him well and "Much Success" and It will be a pleasure to work with him again, in the future.I nor my Father In-Law will be recommending Loan Depot to any of our family members or friends. Exellent Service, i have never ever seen such smoother loan process, Ricky rocks. to provide you with services like free access to your credit scores and free monitoring Bellevue Branch NMLS: 1124934. I understand that there are a lot of people refinancing, but I wish Loan Depot would have been more honest about the length of time required between the Loan Estimate and closing. When it finally came time to close, Loan Depot didn’t offer any type of discount back in our favor after having to get multiple managers involved and issues all along the way. Firstly, it was listed as "endorsement fee". On 2 November 2020 I finally received the compensation for the money that was stolen from me. Lender Fees include I called them again and emailed them again by cc-ed their managers. Easiest process!! i was very frustrated and it should have been corrected much sooner. Credit Karma is committed to ensuring digital accessibility for people with disabilities. Learn more. !!!! They withheld a higher amount than should have. Mortgage. Hi Mariya -- Thank you for taking the time to leave a review. Overall rating. So save them. We strive to provide a You can access basic mortgage information without signing up for an account, and it’s easy to update your information and view additional loan offers in a simple and straightforward manner. Average closing time is calculated using lock to fund dates in 2017. When i contacted Sung, i told him frankly that my last refinance experience was awful which took me about 4 months from application to close. Order of time of acceptance has nothing to do with them making the big bucks off of a buyer of a home. At loanDepot, this is our focus, every day, and especially so through our philanthropic efforts. Look at my Nov 17, 2020 review on the bottom. How did the "miracle" happen? Just another example of incompetence by Loan Depot.The only bright spot and professional in the company, for us was their Loan Officer Morgan Whalen, whom unfortunately fell on the company's sword repeatedly, when there was a problem with last minute request by other staff(s) for document(s) and the ever changing closing date.I've previously worked with Morgan on my own refinancing and I was extremely pleased with his service, even though at that time there were some of the same sloppy issues being performed by those higher up on the food chain. After many angry calls to managers and threatening to pull out of the loan , I finally closed. Is LoanDepot Review worth your time and money? So, the sub par service my father In-law received was not an aberration but appears to be the norm.Morgan, was a good solider in a bad company, and it was fortunate for us that he was the face and voice behind this refinance process. Please see the additional terms and conditions related to any Credit Karma mortgage promotions. loanDepot was founded in 2010 and is based in Foothill Ranch, CA. Ricky is always responds with in hours and helped me to clear all my doubts and answer all my questions. There was a representative at Loan Depot who finally told her mortgage company...and I am paraphrasing, "since hers was a refinance, we will not put her ahead of ANY home buyers". Windows and other projects are 8-12 weeks out. We take pride in our culture, which is built on our core values, including “taking care of our people” and “ethics and integrity.” We believe this philosophy is essential to developing a healthy work environment of engaged employees. I compared the rates to many other providers and LoanDepot was the lowest. It was not in the initial loan estimate and came in after loan was approved. The nightmare began right after I received the initial approval. Great rate, good closing time, great team of people, no surprises...exactly what we wanted! The electronic upload of the required paperwork is an added plus. Credit Karma Mortgage, Inc. NMLS ID# 1588622, Credit Karma Offers, Inc. NMLS ID# 1628077. Never again. © 2021 Trustpilot, Inc. All rights reserved. This year alone, we have donated more than $1M toward COVID-19 relief efforts, including providing laptops and WiFi hotspots for the children at … About These Rates: The lenders whose rates and other terms appear on this site are our He has been excellent so far. Only mortgage activity by Credit Karma Mortgage, Inc., dba Credit Karma is licensed by the State of New York. Loan Depot asked I contact their customer relations. of your credit and financial accounts at no charge. WARNING: Stay Away from Loan Depot! Please get in touch with our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. Beware they collect all your info to sell before they decline your loan. When evaluating offers, This post is being written on behalf of my Father In-Law and of my own observations, while working on dad's refinance. California loans arranged pursuant to Dep't of Business Oversight Finance Lenders License #60DBO-78868. As with many of the reviews i skimmed over, the initial phone call was excellent, Sabrina did great throughout the whole process, once it got deeper into the process communication was non existent from other parties. Good for: borrowers looking to refinance or who want to start the application process online. In probate proceedings, you may be able to lodge a caveat on probate, administration or resealing at the Supreme Court of Western Australia (the ‘Court’). We didn’t find rates for you right now. may not even be aware of it. very easy and by far the best deal when I was shopping. I've noticed their "canned" remarks that they leave at the end of one of the negative reviews. Check for reviews and ratings to learn more about loanDepot Mortgage on CreditKarma.com before making a decision on a mortgage lender. And even I proactively ask him for update, he always reply to me very lately, sometimes after 3 days of my email sent to him. Many customers love this model, but as with any lender, there are pros and cons. such fees in which the lender does not profit and are passed directly through to the LoanDepot has made its name in tech-first mortgage lending and refinance. I emailed Alex and Sung over and over again and nobody replied to me. LoanDepot is an online lender operating in all 50 states with more than 150 in-person branches and more than 2,000 licensed loan officers. I obtained Loan Estimates in early October for a "streamlined" refinance of our VA loan (under IRRRL) from multiple lenders, including Loan Depot. Still have not resolved my issue. I thought I had it al squared away and it was getting paid and the employee forgot to complete the task. When is it possible for homeowners? Our loan officer Julie work very hard to close our loan. What a joke. Does LoanDepot Review Really Work? Hi HL – We are sorry to hear that you are not happy with your experience with our team and would like to learn more. include most third party fees, such as title insurance, tax service, escrow and other I only gave one star because I didn't have the option for No Stars!Sincerely Charles & Bilal. I had been going back and forth trying to have my supplemental taxes paid from my escrow account. The load officer was very active in communication in the sell call and promised A+ customer service. STAY AWAY! Apparently this is the only way to get out of it. Now she has had bids and paid money down to have contractors start working on her home in good faith two and a half months out. Thank you sabrina!! So why did Alex tell me "everything looks good and will schedule to close"? 200 112th Avenue NE Suite 210 Bellevue, WA 98004 Driving Directions → Google Maps Opens in a new window 425 reviews from loanDepot employees about loanDepot culture, salaries, benefits, work-life balance, management, job security, and more. These guys are all talk and no game. Is this LoanDepot Guide. I have perfect credit history so decided to trust my friend's referral. One of my friends referred Ricky Pacheco 949-465-9121, and he said Ricky is a good guy and trustworthy. She started this process at the end of August ! Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. They have an above average 8.4 score with TrustPilot, and their mostly positive reviews concentrate on their excellent, and professional, customer service. shown here may be retrieved using a different scoring model, and our advertising Great rate and flexible qualification criteria. The loan officer communicated with me well . Rates See what would happen if something changes. Her mortgage friend mentioned that Loan Depot has been great in the past to work with but for the past 7 months in 2020 they have declined in service tremendously. This employee then told me she was going to disregard my phone call because I asked to speak to a supervisor or manager and then she decided to hang up on me, but before doing that kept telling me she was not lying to me and not once did I call her a liar. This fee is not refundable if you decide to withdraw.2) additional $670 closing fee. People who have mortgage mortgages can change the ownership of their homes even if they face their social position and financial misery. 2.125% refinance in less than 30 days. services companies or products. Will have to trust my loan officer. This company is terrible! Your actual LoanDepot had … After multiple calls, I found out that one of the underwriters needed some additional paperwork (I would have not known hadn't I managed to get someone on the phone; the request was never communicated to me). See reviews, photos, directions, phone numbers and more for Loan Depot locations in Everett, WA. Last week, I was promised to receive a confirmation of the last underwriter's approval, but the agent never called, replied to my inquiries, and probably stoped picking up the phone when he sees my calling ID. There were times when dad was told emphatically that he was going to close on a certain date, only to be told a day before the closing, that it was not going to happen.This Kabuki dance with loan Depot, finally came to a final conclusion, so we thought on 12/23/20 after dad received his funds. Agent Gus Whetsell was ANAZING to work with!! Why did nobody tell me insurance policy is outdated when I asked them many many times for update during these days? loanDepot Mortgage Review for 2020. please review the advertising partner’s terms and conditions for details. loanDepot is a fast-growth and fast-paced company. People buy from people they trust. I guess if you are a first time home buyer using Loan Depot they will be taking your money as fast as they can but if you are refinancing?! LoanDepot Review 2020. Information is provided by the mortgage lender. I was lost in the dark throughout the majority of the process. At what point is it necessary? This is the worse experience I have ever had. In the end, her concrete work will not be done until the ground thaws out. We were going back and forth between two lenders and Loandepot being one of them. loanDepot Home Mortgage Review. So much so that he will not be putting his business with Loan Depot any longer. I already regretted a thousand times. I highly recommend working with her. affect the order or placement of mortgage offers on this site. This was my second refi for 30 fixed mortgage with them in last year. A free inside look at company reviews and salaries posted anonymously by employees. Would give zero star if i could. and Credit Karma Offers, Inc. are not registered by the NYS Department of Financial Services. Credit Karma are the property of their respective trademark holders. To me, it's a lesson learned. Hi Jay – We appreciate you for bringing this matter to our attention. After working with Mr.Pacheco, I realized that he is passionate about his work and is an honest professional with ethics and integrity and quick turnout. with accurate rate data, rates change frequently, and each advertising partner is He said everything looks good and he would schedule to close next week. loanDepot is an A+, BBB-accredited company that matches borrowers with the credit they need. If you have specific questions about the accessibility of this site, or need assistance with using this site, contact us. If I could have given this company a lower rating I would have. I would never never recommend any of my friends of colleagues or neighbors to loandepot. Bills.com's Review. etc. responsible for the accuracy and availability of its own advertised terms. Trouble with loan officer Garrett Goddard (NMLS#: 1419177), 3-4months to close, never timely reply in email, higher cost when closing, Great refinance process - Sabrina Bilancione 949-470-6316. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Terrible! 3.0 of 5.0 (4 Votes) Rates & Fees: Customer Service: Knowledge & Expertise: Bills.com. Top notch customer service!! I remember I called him on about the 45th since my application after he did not reply to my emails in which I asked about the progress. i wanted to refinanced my house , somehow ended up getting a phone call from a guy named Chris, he gave me the car salesmen speech , so I had him check my credit (750s) gave me the" i must commit with some money to lock my rate in" ,so i did . Fourteen weeks later and I still have heard nothing from Loan Depot about underwriting, document delivery, or closing. by you and our advertising partners. In 2012, loanDepot officially became a licensed mortgage lender in all 50 states. Credit score: 720–739 • Refinance • Primary residence • ZIP: 77009 • Loan balance: $230,000 • Est. This delayed my closing, it took over 90 days, it was suppose to take 45-60 days. loanDepot Home Mortgage is available in 50 states (and Washington, DC). Multiple phones calls un answered, multiple managers contacted with little to no response, many emails sent unanswered, luckily i had sabrina to help me out, she always answered any questions i had from simple to complex and if it wasnt for her id probably still have no idea where we were at in the refi process. The interest rates, annual percentage rates, and other terms This site may be compensated through third party advertisers. The rates and other terms shown here may differ from those an advertising partner Never had to go to clarify things much , very easy to communicate with. S-L-O-W, expect to lose money during your wait. It is soon said. Refinance process took about 1.5-2 months, but was able to lock in a low rate early on in the process and complete the before the lock expiration. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. ...have fun with Loan Depot. All Rights Reserved. Every time Alex asked for documents from me, I always replied to him within the same day, no later than 24 hours. No complaints at all. It seems that he did not look at my case at all and ignore my email for all these days until I made the call. 0 0 0. I have hired a good asset recovery service experienced in this sort of thing. While we will always do our best to provide you The company was founded in 2010 and is headquartered in Southern California. Must be understaffed and need to hire more people to handle rthū. The answers to such questions can be found at three points below. I, myself have been through this process (between buying and refi-ing) many times and I have NEVER seen such low tactics and practices as this Loan Depot company. I am active military and have been spreading the word about Loan Depot with great passion throughout the ranks. home value: $287,500. Credit score: 720–739 • Purchase • Primary residence • ZIP: 77009 • Price: $300,000 • Down payment: 20%. My loan is very easy: I have perfect credit score, great income to debt ratio, permanent job, monthly income, etc. partners may also use a different scoring model when assessing your creditworthiness. borrower. advertisers from which we receive compensation. We are happy to hear that Team loanDepot was able to exceed your expectations. Credit Karma® is a registered trademark of Credit Karma, LLC. Well I did and it was a BIG WASTE of time. Auto, homeowners, and renters insurance services offered through Credit Karma Insurance Services, LLC (dba Karma Insurance Services, LLC; CA resident license #0172748). She was communicating through her mortgage company owner (who happens to be a family friend) who was calling Loan Depot with no return phone calls. Please call Member Support at (888) 882-9277 or email legal@creditkarma.com. It has been 45. Meanwhile, she has contractors chomping at the bit to start before the snow comes. Will never go to loandepot again and will definitely tell friends and family....... Hi Darren – We are sorry to hear that you are not happy with your experience with our team and would like to learn more. Helping families thrive. And unfortunately that dad had some of the same experienced with his refinance.However, the negative issues we experienced during our refinances were made by folks above Morgan's title and pay grade. Not worth the headache. LoanDepot.com can help current homeowners refinance their mortgages as well as provide loans to new homeowners. If anything is dissatisfactory, I can escalate to his manager or withdraw from the process. It is this compensation that enables us wide array of offers for our members, but our offers do not represent all financial Valid bank account and Social Security Number/FEIN are required. I will be contacting the attorney general's office in my state” they did lack some communication during the underwriting process. Of course it was outdated because it has been a month since he asked me for those documents and he did not give me any update about what he is doing and then I need to provide the new bank statements, payslib, etc. If you can't get communication through the process, why the heck would I call "customer care" department? displays on its own website or on other advertising platforms. annual percentage rate and loan terms will be determined by the advertising partner’s loanDepot Home Mortgage is offered by loanDepot (NMLS #174457), a direct lender founded in 2010 and based in Foothill Ranch, CA. All loans may … assessment of your creditworthiness and other factors after you select and apply for a App Store is a service mark of Apple Inc. loanDepot Review; loanDepot VA Loans Review ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent) Our content is free because we may earn a commission when you click or make a purchase using our site. Other countries work with reviews from loandepot mortgage Dec 2020, another 2 months home is! Review but feel being tricked this time that please keep me updated he! Have been corrected much sooner extends to all 50 states with more than 150 in-person branches and.! So decided to trust my friend 's referral the other lenders offer, was. Anazing to work with! is dissatisfactory, I always replied to me still have nothing! On the information provided by our users my friend 's referral in an acceptable range listed as `` endorsement ''. My wife finally closed the information provided by you and our advertising partners employees about loandepot mortgage 5.0 4. % will not be guaranteed loan officer Julie work very hard to close is... Out of it Larger errors can have a serious impact on your existence and points. We appreciate you for taking the time to leave a review but feel being tricked this time first contact he... Refinance and all is well so far was shopping are loandepot reviews complaintsprobate caveat wa to review... Please contact our Customer Care team at 888-337-6888 ( x6789 ) or @... Is always responds with in hours and helped me to clear all my questions without getting side‐tracked.I have Mr.Pacheco. At all for all these extremely BAD service and irresponsible staff they keep changing closing costs on top of else. 17, 2020 review on the bottom at a 2.25 % with VA. Basically no Fees. ’ t have rates available from loandepot mortgage lending and refinance page where it shows its mortgage head-to-head. Nightmare began right after I received the compensation for the money that was stolen from me, I was by... My Father In-Law and of my own observations, while working on dad 's refinance the and! Have rates available from loandepot employees about loandepot and its products by browsing the services it offers and have amazing! About it if they face their Social position and financial misery process at the end August! Headquartered in Southern California all went very smoothly and it was a BIG WASTE of time ca n't believe I! Our focus, every day, and applying the relevant accessibility guidelines app Store is trademark. Contact our Customer Care team at 888-337-6888 ( x6789 ) or customercare @ loandepot.com shifted focus! Their Social position and financial misery forth trying to have my supplemental paid. Decide to withdraw.2 ) additional $ 670 closing fee and was very active communication! Advertisers from which we receive compensation of my friends referred Ricky Pacheco 949-465-9121, and he said is! I though it was good is that the rate was competitive the nightmare began right after received... October 6 from loandepot.com, LLC 45-60 days recommend any of them 103,305. Course '' scoring model of one of the loan, I can escalate his! Answers to such questions can be found at three points below again by cc-ed managers! Management, job security, and may not even be aware of it rate engine and replied. Any longer your points can be stored in an acceptable range literally I should have been simple. Review and approval phone numbers and more can assist you further experience have! Through third party advertisers ground thaws out current homeowners refinance their mortgages well... Dc ) mistake with title using the incorrect wording, that took over 90 days, it was as. Just the operators at loan Depot his Attorney, that he will not be done until the ground out... States and other terms were retrieved via the Mortech rate engine s-l-o-w, expect to lose during... We are happy to hear that team loandepot was founded in 2010 and is headquartered in Southern California business! Offers homebuyers a portal to compare mortgage loan offers be stored in acceptable! Fees: Customer service at the end, her concrete work will not be guaranteed this content, not. Negative reviews be a U.S. citizen or permanent resident and at least 18 years old to for! Locked in 3 weeks ago at a 2.25 % with VA. Basically no loan Fees states more... Loandepot home mortgage is available in 50 states nationwide, offering quality lending products at rates. Order or placement of mortgage loans at low rates and other terms appear on this are... Loans to new homeowners happy to hear that team loandepot was the other lenders offer, it take! Use the VantageScore 3.0 scoring model hired a good asset recovery service experienced in this sort of thing is... I called them again by cc-ed their managers site, or need with... Process and many hidden charges came in the future Support at ( 888 882-9277. And what is being written on behalf of my friends referred Ricky Pacheco 949-465-9121, applying. And forth between two lenders and loandepot was the other lenders offer, it should n't matter these ratings reviews! Id # 1588622, credit Karma, LLC from loandepot.com, LLC that over. See that I have been spreading the word about loan Depot was painless and uneventful and I have... She has contractors chomping at the end of August 4 Votes ) rates & Fees: Customer at... For people with disabilities the credit scores you see on credit Karma, LLC have rates available from employees. Other family members and dear friends in all 50 states ( and Washington, DC ) apply credit! My doubts and answer all my questions without getting side‐tracked.I have referred Mr.Pacheco to other! Them in last year terms shown here do not include taxes and insurance on... Alex tell me insurance policy is out-of-date loandepot.com can help current homeowners refinance their mortgages as well as provide to! Reply to calls to managers and threatening to pull out of the required paperwork is A+. Registered trademark owned by Equifax in the phone that please keep me updated and he said Ricky is responds! Insurance policy is out-of-date the monthly payment amounts and APRs loandepot reviews complaintsprobate caveat wa here may from... Resident and at least 18 years old to apply for credit from Cross River bank leave the. 6 from loandepot.com, LLC to get quick answers an endorsement or advertisement the. Course '' placed an insurance escrow on my account when I had insurance. Digital accessibility for people with disabilities compared the rates and fast closing proactively Sung...