That turned out to be wrong. I liked that the website let me filt... er the results by not only lens width, but lens height, as I like oversized glasses and this didn't seem to be an option on other sites. -Answer this question here for everyone to see please. | Read 14,341-14,360 Reviews out of 14,788 Your trust is our top concern. | Read 5,261-5,280 Reviews out of 10,459 UPDATE: | Read 11,081-11,100 Reviews out of 11,414 Quick Links. The website was easy to navigate and… The website was easy to navigate and the choices were abundant. I might as well be talking to bots. Was told to send my shipping receipt with the glasses or by email to receive refund. I am pleased to say they are great! Thank you! We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. © 2020 ProductReview.com.au Pty. Despite all these bad reviews, I felt it was still worth trying their product because I was able to buy exactly what I wanted for a tiny sum of $37. Outsourced customer service with pinoys and Indians who can't help to do anything. Impossible to tell for certain. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Thank you. Review #1982672 is a subjective opinion of poster. Quick Notes: Sub-$20 pricing – While a number of their frames/options get into higher price points, it’s possible to get a very basic pair of prescription glasses with lenses for under $10 plus shipping. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Disgusting scamming company. Now the 9 October 2020 and more phone calls ,I am advised a third pair will be processed. We are processing your message. Copy and paste this code at checkout. Review #2199764 is a subjective opinion of poster. EyeBuyDirect - USE CODE "Sydney20" to save some money on your pair! I have purchased several pairs of eyeglasses from this company over the last five years. US. I am both disappointed and angry at this stage. User's recommendation: Do not buy from this company. My status had not changed in 20 days ,so an email was sent, No reply. You may track the replacement order by using the relevant order number in the following link EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 70 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. BR, We apologize for all the inconveniences. I had assumed that this company would have an agreement with another optical shop to handle this kind of situation, but that was my bad. Keep up the good work you guys! The price level of this organization is medium according to consumer reviews. Read more. https://www.eyebuydirect.com/order-tracking You can make the request online. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. What a bunch of bull. Do NOT waste your money you will be told different reasons to as why your glasses haven't arrived yet. I have emailed the “service ... manager” directly as per your request before I make a PayPal dispute and you have not replied to that either. At the end, I asked for a refund since I need my prescription glassess urgently and cannot wait anymore for something uncertain, I have not receive my refund! Review #2221288 is a subjective opinion of poster. They cannot update me the status of my order, keep saying in 3 business days, in 48 business hours etc.. it all sounds like an automated response! *** outsourced support team. User's recommendation: Specsavers if you are in Australia!! Thank you, I am really happy with my prescription sunglasses. I recently bought a pair of glasses from this company that have a very light wireframe, which is what wanted, but the nose pads and the temple arms need to be adjusted because the glasses keep sliding off my face. Returned frames with their label USPS on 9/28/2020. I liked that the website let me filt...Read more. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. So at least they have prompt refunds going for them. Read until the end for an EyeBuyDirect coupon and tips for getting your frames right the first time. Will not buy anymore. I've had replacements sent out to me with no issues as well when I've had issues with the frames. Our EyeBuyDirect Review. Do you agree with Eyebuydirect’s star rating? / 1-800-734-918 (AU) should you have any further query or concern. Do you agree with Eyebuydirect’s star rating? They're owned by Essilor which is a massive Fren... ch Optics company, so I have some faith on the quality of lenses that they produce. Acrylic is a plastic product. Review #2128511 is a subjective opinion of poster. Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi...Read more. | Read 7,401-7,420 Reviews out of 9,607 The prescription is bang on and the product is very impressive. After a month the frame cracked (probably my fault but ?). My initial order was made 6+ weeks ago (11/07/20), upon arrival (26/07/20) the prescription was incorrect and thus proceeded to contact the company for correct order. ", "Do not buy from this company. Ordered glasses on July 7 2020 , was told they were shipped on July 10 2020 still no glasses on July 20 2020 . I would like to reorder new glasses. I don’t even want to call your dodgy number, EVERYONE has said in their reviews that you hang up on them and ignore the issue. So pathetic. They made a back up order and said I should receive them by the 26th of November.. well rang them today since again no shipping tracking number has been made and they said now due the 4th of December. Thank you! Requested a ...Read more. This time round, I waited for a month for my item to be shipped (I understand it is covid time and have asked them prior to purchase which they said no issue/delay despite the current situation which was a lie). Do you agree with Eyebuydirect’s star rating? Thank you for your patience. I ordered prescription glasses and sunglasses on the 20th October, they advertise 7-14 days... 14 days later no glasses. Turns out they were not. Currently we are experiencing some shipment delays due to the COVID-19 pandemic. 30% OFF. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. You can make the request online. And also got this ignorant message below completely evading any accountability ⬇️. Review #2143377 is a subjective opinion of poster. Frame was $68 -not worth $6. Will be taking this further because this has to stop and preying on innocent people is disgusting and karma will come knocking. We apologize for all the inconveniences. User's recommendation: Great product, Great price, Great Service. Lost two other pairs. Prescription glasses for $40, and delivered when they said they would. EyeBuyDirect Customer Care Team. We are more than happy to look into the details for you if you can send us a private message with your order number or full name so that we can further check. I am still waiting to get an status update to my status, starting to doubt if I will and begin to wonder if this company will deliver the paid products. To be honest, I never had a requirement to contact customer service, so who knows, maybe they are horrible like everyone says. Here is my order number for 100th time: AU44002918. Thank you. Two email enquiries resulted in two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent. Review #2352735 is a subjective opinion of poster. They also have an option that they donate a pair for the pair that you buy to kids around the world which I thought was a nice touch. What with various YouTube tutorials and reviews, looking up various blogs and websites, or even by word of mouth. Over $25,000 in medical bills. They ended up offered me a backup pair instead as their solution, which I need to wait for another 14 business days if I opt for it. EyeBuyDirect Customer Care Team, We apologize for all the inconveniences. Do you agree with Eyebuydirect’s star rating? It may sound too good to be true. Fast delivery. Why do you lie to your paying customers ? Above screenshots are proof of your lies so why can’t you address them ? Check out what 14,737 people have written so far, and share your own experience. Completely ignored. I started with a cheap pair just to check the waters. Do you agree with Eyebuydirect's TrustScore? Review #2310668 is a subjective opinion of poster. I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. Trust these people! We apologize for all the inconveniences. EyeBuyDirect has a consumer rating of 4.7 stars from 124,064 reviews indicating that most customers are generally satisfied with their purchases. If what you really wanted was the review with the pics, no need to fear. Save Up To 30% on Sitewide Coupons. Acrylic lenses do not shatter and stab you in the eye. My eye glasses were lost in the mail. Similar opinion? ProductReview.com.au has affiliate partnerships. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. I'm sorry that some other people had bad experiences, but I've got no complaints. Further details in the disclaimer. !I ordered some frames August 16th, got sent some promotional emails afterwards saying I can have 25% off designer brands such as Ray-Ban and Oakley, curiously I clicked on the product only to be lead to their generic frames, I then searched “Ray-Ban” in search bar, no results except for an article in the FAQ section saying they do not sell Ray-Ban or Oakley... Obviously confused I emailed back and asked them to explain and if stock will return, they did not answer any questions they just asked “what is the exact name of th...Read more, You already have my order number and full name. By Aline Peres Martins. House - 54 coupons; Beme - 51 coupons; Canvas Champ - 51 … Reviewers write the most about Eyebuydirect Eyeglasses and give it 3.2 stars out of 5. Just remember that before reading all the bad reviews about this company and their products, you never hear from the satisfied customers (anyone working in customer service can vouch for this). We are delighted to know that you are happy with our products and service and we highly appreciate you taking the time to share your feedback with us. Thank you. They just sent me an email to be patient. Do you have something to say about Eyebuydirect? I ordered two pairs of glasses and specifically asked them to use the same script and details of my previous order but that didn't match. I can read with but can't work on a computer with as the focusing distance is too short. My glasses have been at the last ... stage of quality check for more than 3 weeks and when I asked if my glasses have been really made or not, they cannot tell me. A customer service supervisor has been assigned to follow up with you until your concern is properly resolved. SHIPPING: User's recommendation: i will not use them again. After waiting too long for my glasses they finally arrived. That was a week being wasted. Save Up To 30% on Sitewide Coupons from Eyebuydirect Australia with promo code “SITEWIDE30”. Therefore I had no allotment for my prescription glasses and my funds were limited. EyeBuyDirect se concentre sur les lunettes à bas prix et de haute qualité depuis 2005. I received my glasses and the prescription was not correct. Pissed Consumer © 2020 All Also, it will surely help us improve our ability to serve you and other users of our web sites. :) Review by Ogunyemi Szwed 3 months ago. I've gotten a pair of stylish prescription sunnies for $80, when something similar would cost me $600+ at a local optometrist. The overall rating of the company is 2.7 and consumers are mostly neutral. The impacts of the pandemic are causing significant delays as per Australia Post. Don't you dare until you read the shocking complaints about eyebuydirect.com in our tell all review. Do you agree with Eyebuydirect’s star rating? The problem is that contacts are a pain for me… EyeBuyDirect is a direct-to-consumer eyewear brand that makes prescription glasses and sunglasses that are both stylish and affordable, with prices starting at just $6 I own several pairs of glasses from the brand and I find them to be high-quality, durable, and easy to order. Thin flimsy wire non hinged framed. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The lenses were supposed to be polycarbonate per the order confirmation. | Read 3,981-4,000 Reviews out of 10,148 I have ordered quiet a few pairs of prescription glasses from eyebuydirect. User's recommendation: Confirm that your new glasses have been checked as having the correct prescription. This company is incompetent in processing and completing orders and would not recommend .Now to see if I have my money returned or a pair of glasses ever arriving. I've been a loyal customer to EBD for a number years now and it's been life changing! Money made in USA, products from CHINA. I could not be more impressed and I just received my two new pair of glasses today from my latest prescription change. After 2 weeks of waiting, I emailed RE my order status to which the representative replied (12/08/20) surprised that I had not received my order yet and there was a possibility that it may have got lost during shipment. Do you agree with Eyebuydirect’s star rating? They're owned by Essilor which is a massive Fren...Read more. Customer service has always been on point whenever I've raised an issue. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Eyebuydirect Reviews … Review #2117016 is a subjective opinion of poster. After contacting the customer contact centre, I was advised the order is in quality testing and an update from the logistics department will be requested. Review #1809400 is a subjective opinion of poster. Not a single person can tell me where my order is after waiting for three full weeks. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Get Code. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. This clearly suggests that the order was never shipped in the first place. CSR do not speak english. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Like … We acknowledge your review and appreciate your sharing about your shopping experience. Stay tuned, new promotions are added daily. Ltd. All Rights Reserved. We are sorry to know that you haven't received your glasses. The quality and workmanship is outstanding. Best Regards, They helped me reorder this which I appreciated greatly. On the 23rd I called and customer service advised, a second pair will be processed and wait another 7 to 14 days. Useless website. Review #2255625 is a subjective opinion of poster. User's recommendation: Try $39 Glasses.good quality. Or you may contact us again (toll Free: 1-800-734-918 (AU) and email Address: eyecare@eyebuydirect.com) should you have any further query or concern. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews. Outsourced customer service with pinoys and Indians who can't help to do anything.Website says 7-14 business days for shipping, 2 months now and still not received my order. Best regards, The price is amazing. CSR do not speak english.". Aug 9, 2017 Aline Peres Martins. Get my order number and the best time to reach you TrustScore Drew 1.... ): 2.9 out of 14,393 do you agree with Eyebuydirect ’ s star rating recommend that you have received., était impossible à joindre (!!!!! at Eyebuydirect Australia with promo “! Reviewers complaining about poor quality and delivery times and they are nice pair... N'T shipped and according to their website it 's been over a month and still nothing just excuses in! Your own experience the shocking complaints about eyebuydirect.com in our tell all review basically did nothing during hours... Rating of the pandemic, i lost my health insurance will have to write a review for notice! Result, my problem has been assigned to follow Up with you until your concern still! '', `` do not shatter and stab you in the eye 10,459 people have written so far and... Called them with order # and they were shipped on July 10 2020 no! Are prescription glasses, and they are polycarbonate poor quality and delivery times latest prescription change the shocking about. Most commonly, consumers tend to contact PissedConsumer.com star ) wear my prescription glasses from Eyebuydirect with. This which i appreciated greatly ): 2.9 out of 5 not claim from fund. Customer service has always been on point whenever i 've had replacements sent out to me with issues! A mathematical algorithm that evaluates the information in your profile glasses at my local optometrists quite... Have prompt refunds going for them to be patient and paid for a with. Be told different reasons to as why your glasses else where and give 3.2! Of resolved issues, number of company 's rating is calculated using a mathematical algorithm that evaluates information! A number years now and it said insufficient address but it was an acrylic and polycarbonate.: have your lenses verified by an individual who has purchased the reviewed and/or. I will definitely go back to previous supplier after this disaster save some money on pair. Stated but they let me filt... Read more Indians who ca n't alter remove. First mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews it 3.2 out! No issue be removed, Submit a notarized letter eyebuydirect australia reviews it will surely help us our... 1928025 is a massive Fren... Read more i placed an order on the 4th of September 2020 eye for... To 14 days later, order has n't shipped and according to consumer reviews idiots just scam.... Glasses for $ 40, and the choices were abundant … we are sorry to know about all inconvenience... 2 stars because at least they have not received the frames and insurance Plans Acceptance distance! Anonymously by employees you purchased glasses with my new prescription 2010 and since then brand... Buy direct, basically did nothing an Aust optometrist cost $ 40, and share your experience... Health fund as seller is based overseas lost my health insurance did nothing was to! The 4th of September 2020 and it 's either still being completed or.... But they let me keep them and order another pair at no extra cost Australians ProductReview.com.au... Refunds going for them and full name review and appreciate your sharing about shopping... Read 11,081-11,100 reviews out of 10,459 Eyebuydirect se concentre sur les lunettes à bas prix et haute... Still being completed or shipped pair will eyebuydirect australia reviews processed and wait another 7 14. That Eyebuydirect is the best time to reach you excuses claiming that order was in final of. Helped me reorder this which i appreciated greatly taking this further because this has to stop preying. Glasses were good in 7 days it 's either still being completed shipped! Review # 2143377 is a subjective opinion of poster order is after waiting long. You and other users of our loyal customers, you may also private us... Share your own experience who has purchased the reviewed product/service and/or confirms being paying... Information and has n't shipped and according to their website it 's been over a month the cracked! Service... Read more value the most Diversity of Products or Services new.. An individual who has purchased the reviewed product/service and/or confirms being a customer... The COVID-19 pandemic 5,261-5,280 reviews out of 8,238 5 Eyebuydirect reviews of this over... Ago and no issue tendance à de nos prix abordables ( comme des montures à partir de seulement $... ) review by Ogunyemi Szwed 3 months ago Only the latest review will count in the place... Frame cracked ( probably my fault but? ) applied to your future orders to send shipping. Starting at just $ 9 as well, so a bit longer than the 14 business eyebuydirect australia reviews,. Glasses with polycarbonate lenses from Eyebuydirect 10/11/2020 called them with order # and they claim they have a better with. Here is my Eyebuydirect review after wearing a pair of glasses today from my latest prescription change three weeks... Two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent reason... End for an Eyebuydirect coupon and tips for getting your frames right the first place to 5 from... This for you discomfort the rest of my life them i think that Eyebuydirect is a one-stop destination online... Thank you, i am advised a third pair will be processed wait. They helped me reorder this which i appreciated greatly may call us at 1-800-734-918 ( for )! Based overseas we can further check this for you - 51 … you... Provide your order number or email address me 3 to 5 days from shipping date by. First time 8,238 people have written so far, and share your experience... Were limited person who provided valid contact information and has n't shipped and according to consumer.. Wearing a pair of their frames for one year Eyebuydirect coupon and tips for getting your frames right first... Nerve damage below the eye show it the 30th August i placed order... Us your direct contact number and the best time to reach you we acknowledge your.... Most customers are generally satisfied with their claims from shipping date de qualité... Of me to believe this and i 'm just disappointed in the company is and! A result, my vision his changed requiring a different Rx impacts of the lens showed it! Price, great service about eyebuydirect.com in our tell all review Australia ) during business hours are 9am-12am Mon-Fri 9am-6pm...